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Ashley Chiasson, M.Ed

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Terminology Tuesday: User Groups

March 9, 2016

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This week I wanted to chat a bit about something I aspire to participate in locally. Something I’ve wanted to create for some time now, but just haven’t found more hours in the day…User Groups!

User Groups?

A user group is a group of users of a particular software who meet regularly to share information related to the software, such as:

  • How the software is being used
  • Neat tips and tricks for using the software
  • To talk troubleshooting
  • Getting advice

User groups can help enhance your product knowledge and potentially streamline your development within the software. If you’re working in a silo, how can you reap the benefits of user tips and tricks when you aren’t interacting with these users?

Sharing truly is caring, and the main goal of a user group is to share information! Each individual user has a different perspective, and everyone can bring great ideas to the table! Not to mention, user groups give you a huge opportunity to network with like-minded professionals, which could benefit from an entrepreneurial perspective (e.g. if User 1 has too much work and needs to offload to another individual – the user group provides the opportunity to locate qualified sub-contractors).

I’ve been lusting over all of the Articulate User Groups, but have not found enough interest in an Articulate User Group within my demographic (Eastern Canada). I have the means of securing a location, but just need warm bodies…particularly warm bodies interested in participating in a regular Articulate User Group. If you’re one of those individuals, let me know!

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Meet Ashley

Ashley ChiassonI’m a Instructional Designer with over 15 years of professional experience, and have developed e-learning solutions for clients within the Defence, Post-Secondary Education, Health, and Sales sectors. For more about me, click here!

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