I don’t use as many job aids now, but back in my time with the military sector I was very well-acquainted with them. The military LOVES their job aids. I was inspired to write this post as I work through E-Learning Challenge #17 – Using Job Aids in E-Learning.
Job Aids
Job aids are just what they sound like – materials developed in order to aid you in doing your job! These often appear in the form of checklists (think back to the time you may have spent in retail – did you have a dreaded bathroom cleaning checklist? You know, the one you had to sign off on every 30 minutes?), worksheets, or FAQs. These job aids can serve to make doing certain tasks easier, especially if you have a lot to remember. They also serve to generate procedural habits.
In e-learning, job aids might even be more effective than formal training. In a Training Needs Analysis, the Instructional Designer might determine that developing full-blown training really won’t address the need, but a simple Job Aid will do just the trick. Here, you can see how job aids can be efficient and cost-effective.
I spent many moons working in retail, and one of my favourite job aids was the Starbucks drink recipe cards (click here for an example, found on a quick search of The Google). Each store had a couple sets of these, and they were easy index-sized cards that had an illustration of the drink and the steps to make the drink. I say this was one of my favourite job aids because, as a manager of an incredibly busy store, you sometimes had to toss a new trainee into the trenches, and these recipe cards really helped new baristas (and sometimes old ones who encountered an obscure drink order) get up-to-speed with the plethora of drink recipes there were. Each time a new drink came out, the recipe index received another magical card. What a perfect job aid!
Within the military, there were always checklists for every little task; these checklists are critical in that while some might seem silly, others were the difference between life and death. Just think about what might happen if someone didn’t use the proper torquing value when tightening bolts on aircraft parts? The part might fail during a mission and the plane might crash. No one wants to have that hanging over their head, so checklists are necessary!
Enough Examples! Here are some Resources:
Use Job Aids to Improve Your Business Results by Leslie Allan
How to Build Effective Job Aids by Kari Loeffler
Designing Effective Job Aids with Microsoft Word by Raul Esparza
I share your love for job aids 🙂 My nickname at my previous employer was Job Aid Jennie!