{"id":2657,"date":"2018-12-05T19:31:47","date_gmt":"2018-12-05T23:31:47","guid":{"rendered":"http:\/\/ashleychiasson.com\/blog\/?p=2657"},"modified":"2020-09-24T17:32:14","modified_gmt":"2020-09-24T20:32:14","slug":"screencast-troubleshooting-audio-not-playing-in-articulate-storyline-360-via-parallels","status":"publish","type":"post","link":"https:\/\/ashleychiasson.com\/blog\/screencast-troubleshooting-audio-not-playing-in-articulate-storyline-360-via-parallels\/","title":{"rendered":"Screencast: Troubleshooting Audio Not Playing in Articulate Storyline 360 via Parallels"},"content":{"rendered":"<p>Today I experienced something I have never experienced in all of my time using Articulate software via Parallels on my Mac&#8230;all of a sudden (I say this because it had been working perfectly fine earlier in the day), I could no longer hear audio that I had inserted into a project in Articulate Storyline.<\/p>\n<ul>\n<li>Not while in the Audio Editor<\/li>\n<li>Not while previewing on the timeline<\/li>\n<li>Not in preview mode<\/li>\n<\/ul>\n<p>Video was also being screwy (freezing on the initial frame, while the scrub bar played through with no audio in preview. Today was not a day that I needed these dramatics, so I sent out a panicked tweet.<\/p>\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2658 size-large\" src=\"https:\/\/i0.wp.com\/ashleychiasson.com\/blog\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-05-at-7.23.22-PM.png?resize=702%2C168&#038;ssl=1\" alt=\"\" width=\"702\" height=\"168\" srcset=\"https:\/\/i0.wp.com\/ashleychiasson.com\/blog\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-05-at-7.23.22-PM.png?resize=1024%2C245&amp;ssl=1 1024w, https:\/\/i0.wp.com\/ashleychiasson.com\/blog\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-05-at-7.23.22-PM.png?resize=300%2C72&amp;ssl=1 300w, https:\/\/i0.wp.com\/ashleychiasson.com\/blog\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-05-at-7.23.22-PM.png?resize=768%2C184&amp;ssl=1 768w, https:\/\/i0.wp.com\/ashleychiasson.com\/blog\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-05-at-7.23.22-PM.png?w=1196&amp;ssl=1 1196w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" \/><\/p>\n<p>As I was about to hop on a call with Alex (@StyleLearn), Articulate called me&#8230;and AMEN, because I had not yet gotten to the point of desperation of submitting a support ticket. They could tell that I needed them today.<\/p>\n<p>The lovely Victor walked me through adjusting sound settings in Parallels, and it worked! Although, I&#8217;m still not sure why Parallels was all of a sudden deciding not to pick up my Bose headphones, even though I could hear through them the same audio files in my Storyline project in other applications (such as iTunes)&#8230;weird, no?<\/p>\n<p>Whatever it was, I&#8217;m glad it wasn&#8217;t a poltergeist, and I was relieved to have it resolved so quickly (THANK YOU, Articulate!). If you find yourself in this weird predicament (now or 10 years from now, don&#8217;t worry, I&#8217;ll metadata tag the heck out of this post), hopefully this screencast helps you out and saves you some sanity.<\/p>\n<p style=\"text-align: center;\">Check out the screencast below!<\/p>\n<p><center><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/0XgO4yHaWPk\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/center><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today I experienced something I have never experienced in all of my time using Articulate software via Parallels on my Mac&#8230;all of a sudden (I say this because it had been working perfectly fine earlier in the day), I could no longer hear audio that I had inserted into a project in Articulate Storyline. Not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[24],"tags":[23],"class_list":{"0":"post-2657","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-screencast","7":"tag-screencast","8":"entry"},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4s3cq-GR","_links":{"self":[{"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/posts\/2657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/comments?post=2657"}],"version-history":[{"count":2,"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/posts\/2657\/revisions"}],"predecessor-version":[{"id":5488,"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/posts\/2657\/revisions\/5488"}],"wp:attachment":[{"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/media?parent=2657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/categories?post=2657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ashleychiasson.com\/blog\/wp-json\/wp\/v2\/tags?post=2657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}